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Customer Support

NASA Support and Customer Service

At NASA, we value our relationship with you. That’s why we've built a world-class live support team in-house to be sure your questions get answered and the help you need is only a phone call or email away.

Your trainer is readily available and can explain the Eclipse Insurance Agency Management System in a relatable way which is easy to understand.

Via phone, email or screenshare, we're here.

New Customers

New customers are immediately assigned a specific Eclipse trainer whose primary job is to assist with the implementation of the insurance agency management system at your agency and be sure you get the training you need to make the system a success.


Our support and programming departments work together to enhance Eclipse with your agency’s suggestions and industry standard enhancements. Our continuing software development ensures that Eclipse will meet your agency automation needs now and in the future. Contact our support team with any suggestions!

Existing Customers

Existing customers continue to receive the high level of customer service NASA provides from the very beginning. With unlimited telephone support, internet screen sharing and instant messaging, you have multiple paths to connect with our support team. You’ll also be given access to our extensive online knowledge base and invitations to our National User Training Conference.

Contact Support

Phone: (320) 352-1801
Hours: 8 a.m.-5 p.m. CST, Monday-Friday


Please arrange for your lodging by contacting the Embassy Suites Minneapolis Airport hotel at 952-854-1000 or 1-800-EMBASSY, and let them know you need to make a reservation in the North American Software Associates block, Group Code: NAS. We have arranged for a group discount room rate of $129.00 per night, single or double until 10/01/2017. The discounted rate is valid 3 days prior, and 3 days after the conference dates. We recommend reserving your rooms as soon as possible! Reservations can also be made online by clicking on the link provided below.

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